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Monday, February 1 • 13:45 - 14:15
(On-demand session released) Digitalization of Service Delivery: Approaches, Strategies and Challenges – 45 minutes

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This session explores the digitalization of service delivery in the context of employment services organizations. Presenters will introduce the use of new AI (artificial intelligence) and other online tools to bridge and enhance learning and service pathways. The session will be presented using a series of case studies to demonstrate the effectiveness of blended and online learning and service models.

Learning Outcomes:
  • Tools and approaches for online and blended learning delivery
  • Strategies and capacity considerations when adopting technology across organizations
  • Developing leading-edge approaches to services in the sector

Speakers | Conférenciers
avatar for Manjeet Dhiman

Manjeet Dhiman

Senior Vice-President, Services & Strategic Initiatives, ACCES Employment
Manjeet Dhiman is Senior Vice-President, Services and Strategic Initiatives at ACCES Employment. With over 20 years of experience in the non-profit, charitable sector, Manjeet has been a key contributor to ACCES Employment’s growth and to the development of employment and training... Read More →
avatar for Ada Wong

Ada Wong

Vice-President, Marketing, Communications and Digital Strategies, ACCES Employment
Ada Wong has dedicated her career to the non-profit sector for nearly 20 years and brings strategy and experience leading communications and digital transformation across organizations. She currently leads several digital innovation projects at ACCES Employment.


Monday February 1, 2021 13:45 - 14:15 EST